Privacy policy
Last updated: October 9, 2026
This Privacy Policy describes how Meraki Ventures (trading as Tohfa Tales) collects, uses, and discloses your personal information when you visit or make a purchase from www.tohfatalesstore.in, and when you communicate with us. Please read this policy carefully.
1. Who We Are
Meraki Ventures (Brand: Tohfa Tales) 1st Floor, 48/122, Behind Ojha Nursing Home, Tagore Town, Prayagraj - 211002, Uttar Pradesh, India Email: tohfatalesstore@gmail.com Phone: +91 88026 64789
2. Information We Collect
We collect the following types of personal information:
- Contact details: name, email address, phone number, billing and shipping address
- Payment information: processed securely via our payment partners; we do not store card details
- Order information: items purchased, order history, and transaction details
- Device & usage data: IP address, browser type, pages visited, and cookies
- Communications: messages you send us via email or contact forms
3. How We Use Your Information
We use your information to:
- Process and fulfil your orders and send order confirmations and shipping updates
- Respond to your queries and provide customer support
- Send marketing communications (only with your consent; unsubscribe anytime)
- Improve and personalise your shopping experience on our Site
- Prevent fraud and maintain security
- Comply with applicable legal obligations
4. Sharing Your Information
We may share your information with trusted third parties:
- Shopify: our e-commerce platform that hosts and powers our store
- Payment processors: to securely handle payment transactions
- Shipping partners: to deliver your orders to your address
- Marketing platforms: only where you have provided explicit consent
We do not sell your personal information to any third party.
5. Cookies
We use cookies and similar technologies to improve your browsing experience and analyse site traffic. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of our Site.
6. Data Retention
We retain your personal information as long as necessary to fulfil the purposes in this policy, meet legal obligations, and resolve disputes. Order records are typically kept for a minimum of 5 years for compliance purposes.
7. Your Rights
You may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data (subject to legal requirements)
- Opt out of marketing communications at any time
To exercise any of these rights, contact us at tohfatalesstore@gmail.com or call +91 88026 64789.
8. Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no internet transmission is completely secure.
9. Third-Party Links
Our Site may link to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before sharing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. Continued use of our Site after updates constitutes your acceptance of the revised policy.
11. Contact Us
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call +91 88026 64789 or email us at tohfatalesstore@gmail.com or contact us at:
Meraki Ventures (Brand: Tohfa Tales) 1st Floor, 48/122, Behind Ojha Nursing Home, Tagore Town, Prayagraj - 211002, Uttar Pradesh, India
